1、客戶主動詢價，我方報價
1）一般回覆
Dear Mr。/Ms XX
Thanks for your inquiry about XX products！
Now we here kindly quote you our best XX price as following：
Products name：
Specification， weight and size：
Packing：
Payment：
Delivery time：
Shipment fee：
Quantity：
Validity：
Others：
Pls review the above price and let us know your confirmation in an early date。
Looking forward to hearing from you soon
2）產品的庫存不多
Dear X，
Tank you for your inquiry。
Yes， we have this item in stock。 How many do you want？ Right now， we only have X lots of the X color left。 Since they are very popular， the product has a high risk of selling out soon。 Please place your order as soon as possible。 Thank you！
Best regards，
（name）
3）客戶所要產品斷貨
Dear X，
We are sorry to inform you that this item is out of stock at the moment。 We will contact the factory to see when they will be available again。 Also， we would like to recommend to you some other items which are of the same style。 We hope you like them as well。
You can click on the following link to check them out。
http：/h
Please let me know for any further questions。 Thanks。
Best Regards，
（Your name）
4）客戶詢盤模糊，向客戶詢問規格
Dear sir，
After we confirmed，we are happy to provide you with our good quality and competitive price。
Look forward your soonest reply，
Thanks and regards
簽名
2、問客戶對報價的意見：
1）第一次詢問：
Dear Mr/Ms XX
Re XX products， We have quoted you FOB/CIF/ price by e-mail dd XXXX， 2007。。 Have you received it？ Please check it and let me know your comments about the price。
Looking forward to hearing from you soon。
Dear Mr/Ms XX
Re XX products， we have e-mailed you FOB/CIF/price after Canton Fair on Oct 24， 2016。 Hope you have received it。 What‘s your opinion？ Can you accept it？ If you have any problems， please let me know， I will try to solve it。
Looking forward to hearing from you soon。
2）第二次詢問：
Dear Mr/Ms XX
Re the XX products， I have e-mail the FOB QINGAO price to you dd XX 。 And asked for your comments on XX。 But still no reply 。 Have you received it？ Please review it and let me know your comments。 If any problems， please don’t hesitate to contact us， We shall be pleased to be of service to you at all times。
Thanks in advance for your quick reply！
3）第三次詢問：
Dear Ms/Ms XX
Re XX products， we have quoted you FOB/CIF/ price by e-mail after Canton Fair on Oct 24， 2016。 But for a long time， you haven‘t replied us。 So we sent two e-mail to you asking for your comments on Nov 9 and Nov 21， 2016。 But still no reply。 Now I ’d like to know whether you still interested in this item。
Looking forward to hearing from you soon。
Dear Mr/Ms XX
Re XX products， we have contacted you two times。 But still no your confirmation。 Now our factory has been full of production。 If you still can‘t confirm， I’m afraid we can‘t arrange for your order。 So please inform your customer and send us confirmation as soon as possible。
Looking forward to hearing from you soon。
4）重新報價x
Re XX products， we have quoted you FOB QINGAO price ， But for a long time，you haven’t reply us。 So we sent two e-mail to you asking for your comments on Nov 13 and Nov 23， 2016。 Now we here kindly requote you the adjusted price as follows：
USDXX/pc
Hope you can accept this price。If sample required， we will send to you for your approval。
Thanks in advance for your quick reply！
2） ）Dear Mr。/Ms。XX
Re XX products，I have quoted you FOB QINGAO price。。 We have checked our factory about the price， Now we here requote you the new price as follows，
USDXX/pc
Hope you can accept this price。If sample required， we will send to you for your approval。
5）詢問對新價格的意見
Dear Mr。/Ms。XX
Re XX products， in order to build our further business relationship。 we have requote you new price on XX。Have you received it？。 If you check other suppliers ，you will find this is our bottom price， hope you satisfied this time and accept it。
3、針對報價了不回覆的
1）方式一
Dear X，
Hope you still remember me，i sent you quotation for XX（products）on XX（date），well maybe you are very busy，and i understand。
I review your websit very carefully，and have much interests to make a start for our cooperation，to provide the best special service。
Could you give me some advice so that we can do better
2）方式二
Dear sir，
Did you receive our quotation on Apr 12th？and no reply from you。i was waiting until all the colleagues left the office。 May be you are very busy。
So pls can you take some time to give me a reply？and kindly give me some advice on XX（products）
Look forward your reply
Thanks and regards
簽名
4、迴應買家砍價
1）方式一
Dear x，
Thank you for your interests in my item。
I am sorry but we can’t offer you that low price you asked for。
We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already。
However， we’d like to offer you some discounts on bulk purchases。
If your order is more than X pieces， we will give you a discount of xx% off。
Please let me know for any further questions。 Thanks。
Sincerely，
（name）
2）方式二
Dear X，
Sorry for my late reply，i discuss with our boss for a long time，but regarding the price，it is near our bottom line，you know the market is changing everyday，and it is hard to cut more on cost as we need the products with best quality。
But we treasure our first cooperation，so we allow you a 2%discount，this is the best i can do for you。
I hope that if you have the will to cooperate，pls don’t just focus on the price，the most important is the quality，i think。
If you any comments，pls let me know。
Thanks and regards
Angela
5、提醒買家儘快付款
1）方式一
Dear X，
We appreciated your purchase from us。
However， we noticed you that h**en’t made the payment yet。
This is a friendly reminder to you to complete the payment transaction as soon as possible。 Instant payments are very important； the earlier you pay， the sooner you will get the item。
If you have any problems making the payment， or if you don’t want to go through with the order， please let us know。 We can help you to resolve the payment problems or cancel the order。
Thanks again！
Looking forward to hearing from you soon。
Best Regards，
（Your name）
2）方式二
Dear X，
We appreciate your order from us。 You have chosen one of the bestselling products in our store。 It’s very popular for its good quality and competitive price。 Right now， we only have X lots of the X colors left。 We would like to inform you that this product has a high risk of selling out soon。
We noticed that you hadn’t finished the payment process for the order。 We’d like to offer you a 10% discount on your order， if you purchase now， to ensure that the product doesn’t sell out。 We will ship your order within 24 hours once your payment is confirmed。 If you need any help or have any questions， please let us know。
Best Regards，
（your name）
PS： We are one of the biggest suppliers on Alibaba。com。 With more than 3 years’ experience in world trade，we are able to provide the best prices， the highest quality and the superior service。 We inspect our products before shipping them out and provide a 1 year warranty for all products。 We promise to give you a full refund if the products are not as described。
If you have any questions， please contact us； we are happy to help you。
6、已發貨並告知買家
Dear X，
Thank you for shopping with us。
We have shipped out your order （order ID： xxx） on Feb。 10th by EMS。 The tracking number is xxx。 It will take 5-10 workdays to reach your destination， but please check the tracking information for updated information。 Thank you for your patience！
If you have any further questions， please feel free to contact me。
Best Regards，
（Your name）7。針對名片交換環節常用的話述：
1。Thank you for contacting，I will send you wholesale price list and pictures later soon，may I know how many years have you been doing XX business？
May I have your phone and email？
Best wishes
xxxx xxxxxx
8。TM自動回覆模板
模板一：
1。 Thank you for your inquiry。 As our company staff are out of office till ［date］， we are currently unable to provide you a full service。 If you are interested in any of our products， simply drop us a message and we will get in touch as soon as possible。 Thank you。
模板二：
2。您好！非常感謝您的詢盤！由於目前這幾天部分員工仍在休假，詢盤迴復可能不能很及時，希望您能理解，我將在稍後回覆您，謝謝！
2。 Thank you for your inquiry。 As our company staff are out of office till ［date］， we apologize in advance for our delayed response and will get in touch as soon as possible。 Thank you。
模板三：
3。您好！非常感謝您的詢盤！我們目前可以正常接受訂單並且發貨，請將您的具體採購需求告訴我，我會盡快回復您，謝謝！
3。 Thank you for your inquiry。 We are currently able to accept orders and deliver goods as per normal operations。 Kindly let us know your specific sourcing requirements and we will get in touch as soon as possible。 Thank you。
模板四：
4。 Thank you for your inquiry。 As we are currently facing a large number of requests online， we apologize in advance for our delayed response and will get in touch as soon as possible。 Thank you。